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Title: US6327343: System and methods for automatic call and data transfer processing
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Country: US United States of America

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14 pages

 
Inventor: Epstein, Mark Edward; Katonah, NY
Kanevsky, Dimitri; Ossining, NY
Maes, Stephan Herman; Danbury, CT

Assignee: International Business Machines Corporation, Armonk, NY
other patents from INTERNATIONAL BUSINESS MACHINES CORPORATION (280070) (approx. 44,393)
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Published / Filed: 2001-12-04 / 1998-01-16

Application Number: US1998000008124

IPC Code: Advanced: G06F 13/00; H04M 1/663; H04M 3/00; H04M 3/42; H04M 3/436; H04M 3/54; H04M 11/00; H04Q 3/545; H04M 3/527; H04M 3/53;
Core: H04M 3/50; more...
IPC-7: H04M 1/64;

ECLA Code: H04M1/663; H04M3/436;

U.S. Class: Current: 379/088.01; 379/088.13; 379/088.22;
Original: 379/088.01; 379/088.13; 379/088.22;

Field of Search: 379/88.01,88.02,88.03,88.04,88.05,88.06,88.13,88.19,88.2,88.21,88.22,90.01 704/270

Priority Number:
1998-01-16  US1998000008124

Abstract:     A programmable automatic call and data transfer processing system which automatically processes incoming telephone calls, facsimiles and e-mails based on the identity of the caller or author, the subject matter of the message or request, and/or the time of day, which includes: a central server for automatically answering an incoming call and collecting voice data of a caller; a speaker recognition module connected to the server for identifying the caller or author; a switching module responsive to the speaker recognition module for processing the call or message in accordance with a pre-programmed procedure based on the identification of the caller or author; and a programming interface for programming the server, speaker recognizer module and the switching module. The system is programmed by the user to so as to process incoming telephone calls or e-mail and facsimile messages based on the identity of the caller or author, subject matter and content of the message and the time of day. Such processing includes, but is not limited to, switching the call to another system, forwarding the call to another telephone terminal, placing the call on hold, or disconnecting the call. In another aspect of the present invention, the system may be employed to process information retrieved from other telecommunication devices such as voice mail, facsimile/modem or e-mail. The system is capable of tagging the identity of a caller or participants to a teleconference, and transcribing the teleconferences, phone conversations and messages of such callers and participants. The system can automatically index or prioritize the received calls, messages, e-mails and facsimiles according to the caller identification or subject matter of the conversation or message, and allow the user to retrieve messages that either originated from a specific source or caller or retrieve calls which deal with similar or specific subject matter.

Attorney, Agent or Firm: F. Chau & Associates, LLP ;

Primary / Asst. Examiners: Weaver, Scott L.;

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Designated Country: AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE 

Family: Show 9 known family members

First Claim:
Show all 40 claims
What is claimed is:     1. An automatic call and data transfer processing system, comprising:
  • server means for receiving an incoming call;
  • speaker recognition means, operatively coupled to said server means, for identifying a caller of said call;
  • speech recognition means, operatively coupled to said server means, for determining subject matter and content of said call;
  • switching means, responsive to said speaker recognition means and speech recognition means, for processing said call in accordance with said identification of said caller and determined subject matter; and
  • programming means, operatively coupled to said server means, said speaker recognition means, said speech recognition means and said switching means for allowing a user to program said system.


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Forward References: Show 175 U.S. patent(s) that reference this one

       
U.S. References: Go to Result Set: All U.S. references   |  Forward references (175)   |   Backward references (11)   |   Citation Link

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Patent  Pub.Date  Inventor Assignee   Title
Get PDF - 18pp US5199080  1993-03 Kimura et al.  Pioneer Electronic Corporation Voice-operated remote control system
Get PDF - 13pp US5479490  1995-12 Nakashima  Kabushiki Kaisha Toshiba Voice responsive remote-controllable system
Get PDF - 37pp US5594789  1997-01 Seazholtz et al.  Bell Atlantic Network Services, Inc. Transaction implementation in video dial tone network
Get PDF - 7pp US5604790  1997-02 Grimes  Lucent Technologies Inc. Voice processing call announcement and answering system
Get PDF - 8pp US5608784  1997-03 Miller   Method of personnel verification using voice recognition
Get PDF - 19pp US5621849  1997-04 Sakurai et al.  Canon Kabushiki Kaisha Voice recognizing method and apparatus
Get PDF - 20pp US5752186  1998-05 Malackowski et al.  Jeman Technologies, Inc. Access free wireless telephony fulfillment service system
Get PDF - 35pp US5999611  1999-12 Tatchell et al.  Stentor Resource Centre Inc. Subscriber interface for accessing and operating personal communication services
Get PDF - 15pp US6052439  2000-04 Gerszberg et al.  AT&T Corp Network server platform telephone directory white-yellow page services
Get PDF - 6pp US6064963  2000-05 Gainsboro  Opus Telecom, L.L.C. Automatic key word or phrase speech recognition for the corrections industry
Get PDF - 46pp US6088428  2000-11 Trandal et al.  Digital Sound Corporation Voice controlled messaging system and processing method
       
Foreign References:
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Publication Date IPC Code Assignee   Title
  JP62139491 1987-06       
  JP08331618 1996-12       


Other Abstract Info: DERABS G1999-446364

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