Intellectual property and patent research help at the Delphion Help Center @ Delphion.com

General Help
•	FAQs: General Help
•	Query Language (The Basics of Creating and Refining Queries)
•	FAQs: Security, Privacy & Reliability
•	Site Browser Requirements
•	Login Help
•	Registration and Subscriptions
•	"Getting Started with Delphion Research" (Archived Web Seminar)
•	Installing the Java Plug-in
•	Contacting Delphion
•	Preferences
•	Sales Tax

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Creating Searches
•	FAQs: Searching
•	Searching Basics
•	Field Help: Definitions and Searching
•	Cross-Collection Searching
•	Search Methods
•	Search Tips
•	The Basics of Creating and Refining Queries
•	"Advanced Search Techniques" (Archived Web Seminar)
•	Publication Numbers: Formats and Searching
•	Corporate Tree

Search Results
•	Result Set Features
•	Enhancing Your Search with the Delphion Integrated View
•	Q&A: Delphion Integrated View
•	Saving Searches and Creating Alerts
•	Family Legal Status Report
•	Preferences

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Using Your Account
•	FAQs: Using Your Account
•	Changing Your Password
•	Forgotten Password
•	Changing Your Registration (Personal) Information
•	Running Orders
•	Order Status and History
•	Canceling Your Account
•	Problems with an Order
•	Client Reference (Tracking)
•	Tracking
•	Billing File Histories to a MicroPatent Account

Viewing and Ordering Patents
•	FAQs: Viewing and Ordering Patents
•	Availability of Patent Images
•	Downloading Patents
•	PDF Express
•	Using the Shopping Cart
•	Order Form
•	Access to Patents
•	Licensing Patents
•	File Histories

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Analytical Tools
•	Citation Link
•	Snapshot
•	Text Clustering
•	PatentLab-II
•	Download PatentLab-II Software
•	Family Legal Status Report
•	"Analyzing Your Search Results" (Archived Web Seminar)

Tracking
•	Account Administrator Considerations for Configuring Tracking Functionality
•	Tracking Help for Group/Corporate Account Administrators
•	Tracking Report Help for Group/Corporate Account Administrators
•	Tracking Help for Group/Corporate Account End Users
•	Tracking Help for Individual Users

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Productivity Tools
•	Data Extract
•	Work Files
•	Shared Work Files
•	Work File Annotations
•	Saved Searches and Alerts
•	PDF Express
•	"Leveraging Your Search Results" (Archived Web Seminar)
•	Corporate Tree
•	Tracking
•	Preferences

Collections
•	Collection Descriptions
•	Collection Coverage and Updates

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Reference Materials
•	Glossary of Patent Terms
•	Maintenance Codes
•	Legal Status Codes
•	Kind Codes
•	About IPC Reform
•	Getting Started Guide
•	Quick Reference Card

General Information
•	First Time Visitors
•	Glossary of Patent Terms
•	What Is Intellectual Property?
•	What Are Patents?
•	Subscription and Feature Comparison
•	Privacy Policy
•	System Maintenance Schedule

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Work Files
•	Work Files
•	Shared Work Files
•	Work File Annotations

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Alpha Order

A
•	Access to Patents
•	Account
	Account Administrator Considerations for Configuring Tracking Functionality
	FAQs: Using Your Account
	Tracking Help for Group/Corporate Account End Users
	Using Your Account
•	Administrator
	Account Administrator Considerations for Configuring Tracking Functionality
	Tracking Help for Group/Corporate Account Administrators
	Tracking Report Help for Group/Corporate Account Administrators
•	"Advanced Search Techniques" (Archived Web Seminar)
•	Alerts
	Saved Searches and Alerts
•	"Analyzing Your Search Results" (Archived Web Seminar)
•	Analytical Tools
•	Annotations (Work File Annotations)
•	Archived Web Seminars
•	Availability of Patent Images
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B
•	Basics
	Basics of Creating and Refining Queries (The)
	Searching Basics
•	Boolean Operators
•	Browser Requirements
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C
•	Canceling Your Account
•	Cart (Using the Shopping Cart)
•	Changing Your Password
•	Changing Your Registration (Personal) Information
•	Citation Link
•	Client References (Tracking)
•	Clustering (Text Clustering)
•	Code(s)
	Kind Codes
	Legal Status Codes
	Maintenance Codes
•	Collection Coverage and Updates
•	Collection Descriptions
•	Comparison (Feature Comparison)
•	Competitive Intelligence (Delphion Competitive Intelligence Quick Tour)
•	Configuring Tracking Functionality (Account Administrator Considerations for)
•	Contacting Delphion
•	Corporate Tree
•	Coverage
	Collection Coverage and Updates
•	Creating Alerts (and Saving Searches)
•	Creating and Refining Queries (The Basics of)
•	Creating Searches
•	Cross-Collection Searching
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D
•	Data Extract
•	Date Range Searching
•	Definitions (Field Help: Definitions and Searching)
•	Delphion
	Contacting Delphion
	Delphion Quick Tour (Overview)
	Enhancing Your Search with the Delphion Integrated View
	"Getting Started with Delphion" (Archived Web Seminar)
	Q&A: Delphion Integrated View
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E
•	End Users (Tracking Help for Group/Corporate Account)
•	Enhancing Your Search with the Delphion Integrated View
•	Events
•	Express (PDF Express)
•	Extract (Data Extract)
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F
•	Family Legal Status Report
•	FAQs
	FAQs: General Help
	FAQs: Searching
	FAQs: Security, Privacy & Reliability
	FAQs: Using Your Account
	FAQs: Viewing and Ordering Patents
•	Feature(s)
	Feature Comparison
	Result Set Features
•	Field
	Field Help: Definitions and Searching
•	File
	File Histories
	File Wrappers (File Histories)
•	First Time Visitors
•	Forgotten Password
•	Form (Order Form)
•	Formats and Searching (Publication Numbers)
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G
•	General
	FAQs: General Help
	General Help
	General Information
•	Getting Started
	Getting Started Guide (Overview of Delphion Features)
	"Getting Started with Delphion" (Archived Web Seminar)
•	Glossary of Patent Terms
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H
•	History (File Histories)
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I
•	Integrated View (Enhancing Your Search with the Delphion Integrated View)
•	Intellectual Property (What Is Intellectual Property?)
•	Intelligence (Delphion Competitive Intelligence Quick Tour)
•	International Patent Classification (IPC)
	About IPC Reform
	IPC Code (Field)
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J
•	Java Plug-in (Installing the)
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K
•	Kind Codes
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L
•	Legal
	Family Legal Status Report
	Legal Status Codes
•	"Leveraging Your Search Results" (Archived Web Seminar)
•	Licensing Patents
•	Login Help
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M
•	Maintenance
	Maintenance Codes
	System Maintenance
•	MicroPatent Account (Billing File Histories to)
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N
•	Nesting and Order of Operation
•	Numbers (Publication Numbers: Formats and Searching)
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O
•	Order, Ordering, Orders
	FAQs: Viewing and Ordering Patents
	Order Form
	Order Status and History
	Ordering Patents
	Problems with an Order
	Running Orders
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P
•	Password
	Changing Your Password
	Forgotten Password
•	Patent(s)
	Access to Patents
	Availability of Patent Images
	FAQs: Viewing and Ordering Patents
	Glossary of Patent Terms
	Licensing Patents
	Ordering Patents
	What Are Patents?
•	PatentLab-II
	Download PatentLab-II Software
	PatentLab-II
•	PDF Express
•	Personalization (Preferences)
•	Plug-in (Installing the Java Plug-in)
•	Precedence
•	Preferences
•	Privacy Policy
•	Problems with an Order
•	Publication Numbers: Formats and Searching
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Q
•	Q&A: Delphion Integrated View
•	Query Language (The Basics of Creating and Refining Queries)
•	Quick Reference Card
•	Quick Tours
	Delphion Quick Tour (Overview)
	Delphion Competitive Intelligence Quick Tour
	Delphion Research & Development Quick Tour
	Delphion Tracking Quick Tour
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R
•	Research & Development Quick Tour
•	Reference
	Client Reference (Tracking)
	Quick Reference Card
	Reference Materials
•	Refining Queries (The Basics of Creating and Refining Queries)
•	Relevancy Scoring
•	Reliability (FAQs: Security, Privacy & Reliability)
•	Report
	Family Legal Status Report
	Tracking Report Help for Group/Corporate Account Administrators
•	Requirements (Site Browser Requirements)
•	Result(s)
	"Analyzing Your Search Results" (Archived Web Seminar)
	"Leveraging Your Search Results" (Archived Web Seminar)
	Result Set Features
	Search Results
•	Running Orders
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S
•	Sales Tax
•	Saved Searches and Alerts
•	Search, Searches & Searching
	"Advanced Search Techniques" (Archived Web Seminar)
	"Analyzing Your Search Results" (Archived Web Seminar)
	Creating Searches
	Cross-Collection Searching
	FAQs: Searching
	Field Help: Definitions and Searching
	Publication Numbers: Formats and Searching
	Search Methods
	Search Results
	Search Tips
	Searching Basics
•	Security (FAQs: Security, Privacy & Reliability)
•	Seminars (Archived Web Seminars)
•	Shared Work Files
•	Shopping Cart (Using the Shopping Cart)
•	Site Browser Requirements
•	Snapshot
•	Status (Order Status and History)
•	Stemming
•	Subscription(s)
	Registration and Subscriptions
	Subscription and Feature Comparison
•	System Maintenance Schedule
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T
•	Terms (Glossary of Patent Terms)
•	Text Clustering
•	Thesaurus Operator
•	Tours (Quick Tours)
•	Tracking
	Account Administrator Considerations for Configuring Tracking Functionality
	Tracking Help for Group/Corporate Account Administrators
	Tracking Report Help for Group/Corporate Account Administrators
	Tracking Help for Group/Corporate Account End Users
	Tracking Help for Individual Users
	Delphion Tracking Quick Tour
•	Training
•	Tree (Corporate Tree)
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V
•	View(ing)
	Enhancing Your Search with the Delphion Integrated View
	FAQs: Viewing and Ordering Patents
	Q&A: Delphion Integrated View
•	Visitors (First Time Visitors)
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W
•	Wildcards
•	Work Files
	Work Files
	Shared Work Files
	Work File Annotations
•	Web Seminars
•	Weighting Search Terms
•	Wrappers (File Histories)
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Thomson Delphion System and Support Announcements

Regularly Scheduled System Maintenance
Our standard scheduled system maintenance windows are shown following:

Every Sunday from 1:00 AM ET - 6:00 AM ET. During this time you may experience periodic service interruptions.

Every Saturday from 3:00 AM ET - 5:00 AM ET. During this time you will not be able to log in, use Work Files, or transact. If you are already logged in when the maintenance begins, you will still be able to search and view images.

The first calendar day of every month from 12:00 AM ET - 1:00 AM ET. During this time you will not be able to log in, search, or transact — only the general public pages of the website will be accessible.

Please contact Customer Technical Support if you have any questions, we apologize for any inconvenience this may cause.

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