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FROM: Thomson Delphion
SENT: November 3, 2004
SUBJECT: At Your Service
Downloadable PDFs of key files in the Delphion Help Center are now available. We heard from many of you that you like to print Help files and keep them on your desk as you work, so now you can do that quickly and easily. These PDF files will be updated each time the corresponding Help page is updated. You will know you have the correct page by comparing the date in the PDF with the date shown at the top of the Help page.
See them all now:
http://www.delphion.com/help
An "Overview of Delphion Features" is now available in PDF format on the main Delphion Help Center page. This 23-page guide gives you the information you need to get started using Delphion. It covers guidelines for searching, the highlights of your Delphion Result Set, the features of the exclusive Delphion Integrated View, as well as what you need to get you started using all of the Delphion analytical and productivity tools.
Download your free copy and get started now:
http://www.delphion.com/help
A Delphion Quick Reference Card is also now available in PDF format — and also on the main Delphion Help Center page. This reference is a quick and easy way to review field name abbreviations, rules for using wildcards, search form tips, and quickly check other details needed to keep your research moving.
The free PDF is available at:
http://www.delphion.com/help
Now there's a one-stop shop for all available support materials and reference tools for all Thomson Scientific products, including:
- Delphion
- Derwent World Patents Index
- Derwent Analytics
- ISI Web of Knowledge
At the new Thomson Scientific Customer Support Center you will also find the web-based or face-to-face training you need to get started or improve your research techniques. And you will find out how to contact our Technical Support or Customer Services teams to resolve your technical or account queries. We want to help you get the most from our products!
See for yourself:
http://www.thomsonscientific.com/supportcenter
If you have any comments or feedback regarding the Customer Support Center, please send them to us at ts.supportcenter@thomson.com
The Thomson Expert Services team is available to help you research new and unfamiliar areas of technology, offer advice on the best approach for developing a search strategy, or give you the full power of Derwent indexing systems, including chemical polymer indexing and graphical searching of chemical compounds. The premium services provided by this dedicated team of experienced professionals also include translations and files histories.
Our Expert Services can provide a welcome extension to your in-house resources, particularly at times when those resources are stretched.
Find out more:
http://thomsonderwent.com/products/cpi/searchservices/
Join us November 17th at 8:00 AM CT and learn how to gain critical insight from your search results with unique and powerful analytical tools from Delphion.
Enroll now:
https://delphion.webex.com/delphion/j.php?ED=77054951&RG=1
CIPA Congress 2004
November 3-5, 2004
Great Russell Street Hotel
London, UK
VPP Fall
November 4-5, 2004
Nuernberg, Germany
IBC IP Legal Awards
November 25, 2004
London, UK
Online Information 2004
November 30-December 2, 2004
London, UK
Check our website to see all scheduled events:
http://www.delphion.com/news-events
We appreciate your feedback! Let us know how we can help.
Contact us:
http://www.delphion.com/promo/solutions_contact
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